Overview

NDAX (National Digital Asset Exchange) is a Canada-focused cryptocurrency exchange. This guide explains the standard NDAX login process for Canadian users, how to enable and manage two-factor authentication (2FA), common login errors and how to recover an account securely. The guidance below is for informational use — always refer to NDAX’s official pages for account-specific actions.

Quick sign-in steps

  1. Open the NDAX website or mobile app and click Sign In.
  2. Enter the email address associated with your NDAX account.
  3. Type your password carefully — passwords are case-sensitive. Use copy/paste only from a trusted password manager.
  4. If prompted, complete the 2FA challenge (usually from an authenticator app such as Google Authenticator or Authy).
  5. After successful authentication you’ll land on your dashboard where you can view balances and trade.
Tip: If you use a password manager, fill credentials using the manager’s autofill to reduce mistyped passwords.

Two-Factor Authentication (2FA)

NDAX strongly recommends enabling 2FA. Typical steps to enable 2FA:

  • Go to Settings > Security in your account.
  • Choose Enable 2FA and scan the QR code with your authenticator app.
  • Save the backup/recovery codes in a safe place (offline preferred).
  • Test the code before finishing setup.

Never share your 2FA codes or backup codes. NDAX support will never ask for your password or full 2FA codes.

Troubleshooting common login issues

If you encounter problems signing in, try these steps:

  • Confirm your email address is correct and that the account was registered with that address.
  • Reset your password via the Forgot password link — follow email instructions to create a new password.
  • Check your inbox and spam folder for NDAX verification or reset emails. If emails don’t arrive, ensure your email provider isn’t blocking notifications from NDAX.
  • If 2FA codes show as invalid, confirm device time is accurate (set to automatic network time) since authenticator apps depend on correct time sync.
  • Try a different browser or clear cache/cookies in the current browser.

Account recovery & support

If you can’t access your account after trying self-service options, contact NDAX support through the official support channels listed on their website. Be ready to provide identity verification documents as requested — this commonly includes a government-issued photo ID and a selfie for proof of ownership. Do not send sensitive details (passwords or full 2FA codes) in chat or email.

Security best practices (Canada-focused)

  • Use a unique, strong password for NDAX and a reputable password manager to store it.
  • Enable 2FA with an authenticator app rather than SMS where possible.
  • Keep your email account secure — it’s often the recovery point for crypto platforms.
  • Regularly review account activity and enable withdrawal allow-lists if offered.

FAQ

Q: I didn’t receive the password reset email — what now?
A: Check spam, ensure your email address is correct, and confirm NDAX messages aren’t blocked by your provider. If still missing, contact NDAX support.
Q: Can I change the email on my NDAX account?
A: Email changes usually require identity verification. Use account settings or contact support if the option is unavailable.

Disclaimer: This is an unofficial informational guide to NDAX login processes for Canadian users. For account-specific help, always use NDAX’s official support and resources.